Hospitality Services Specialist
Give Your Customer Service Skills a New Home. At InvitedHome.
Who doesn’t love a vacation? At InvitedHome, we take it one step further. Because we love vacation...homes. In fact, we believe that finding the right one to share with your family and friends is essential to the soul. And a rewarding, fulfilling career should be no different. If you have a genuine hospitality mindset, pride yourself on consistently providing outstanding customer service, and are looking for an exciting opportunity to join a rapidly growing company that will take your career right along with it – well – welcome home
Who We Are
InvitedHome is the next great hospitality brand, combining the service and consistency of fine hotels with beautiful private homes in amazing destinations. We believe vacations are essential to the soul. We believe every person deserves to be treated like a human being. We believe in always staying ahead of our competition. And we believe a team of people who share those values can become the undisputed leader in vacation rentals by creating priceless vacation memories for anyone, anytime, anywhere.
Who You Are
You have at least two years of experience in hospitality operations or customer service with an organization known for top-notch guest satisfaction. You’re personable and you’ll always go that extra mile to make sure the job gets done and ensure the guest is happy. You are flexible and available to work on the weekends and some holidays. In fact, you might actually prefer to have weekdays off! You’re detail-oriented, obsessed with to-do lists and checklists, and have a proven track record of completing projects at the maximum level with minimal oversight. Building trust and maintaining relationships is as easy for you as breathing air, and as such people are eager to rally behind you no matter what’s at stake.
How You Can Help
As an InvitedHome Hospitality Services Specialist in Telluride, CO, you’ll contribute to the overall InvitedHome experience by delighting our guests and homeowners alike. You’ll help ensure all our homes are up to snuff from start to finish, top to bottom throughout a guest’s stay or a homeowner’s partnership with us. Overall, you’ll be a critical cog in the gears of our success, so get ready to fire all your cylinders and dig deep into your hefty bag of tricks, because we’ll be counting on you to achieve a vast and varied set of tasks.
Your day-to-day tasks will include:
- Conducting pre-arrival and post-departure home inspections to make sure our standards and the guests’ expectations are met.
- Setting our housekeeping team up for success by proactively ensuring they have whatever they need to tackle their daily tasks. For example: sorting linens, and preparing bins with tools, materials, consumables, amenities, etc.
- Assisting the Hospitality Services Manager in on-boarding new homes into the InvitedHome portfolio.
- Helping diffuse situations where something has gone awry, and reassuring the guests (and your manager) that you've got the solution handled.
How We Can Help You
Allow us to be upfront: InvitedHome is an early-stage growth company, and as such, everyone wears many hats. There’s no such thing as ‘that’s not my job’ here. Everyone pitches in to get the job done and done well, whatever it takes. And we like it this way. If you thrive in that type of environment, we invite you to discover the joy of a career with InvitedHome. Perks include:
- Competitive compensation
- Best of all: We are a passionate, well-backed company that can provide a career trajectory where the sky truly is the limit
*This position is a Full-Time, Seasonal opportunity (June-October)
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