Design Studio Specialist
Position Summary Provide customers with a unique shopping experience by offering excellent customer service. Meet or exceed personal sales goals, utilizing effective selling techniques and design expertise during in-store and in-home consultations. Specific Responsibilities • Utilize design expertise to assist clients in one on one consultations in the store and in-home regarding the design of their living spaces to drive store sales. • Perform productive in home consultations including the ability to accurately measure and assess the client's living space. • Engage the clients in a professional and personable way that demonstrates your personal passion for the product. • Maintain a professional appearance that represents the Pottery Barn brand. • Create and present design plans based on client's needs, style, preferences and living space. • Follow through on product arrivals and set up with each client to ensure a seamless experience. • Demonstrate excellent clienteling skills including following up with clients regarding promotions, new product arrivals etc. • Maintain knowledge of current sales and promotions in order to achieve and exceed established sales and productivity goals. • Utilizing exemplary World class service standards assist customers with special services including: gift wrap, gift registry, locating merchandise, catalog/internet orders, special orders, back orders, charge sends, courier deliveries, and furniture orders. • Demonstrate superior product knowledge, including features and benefits of the entire design studio assortment. • Efficiently and accurately perform register transactions i.e., sales, returns, and exchanges. • Assist in implementation and maintenance of visual merchandise presentation, signage and lighting. • Perform other duties as assigned by management. • Comply with all Company policies and procedures.
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