Call Center Representative

Updated on: 16 Apr 2020
Flexible Permanent, 40 hrs/wk University of Illinois (Chicago) University of Chicago DePaul University Lake Forest College Loyola University Chicago Moody Bible Institute North Park University Northeastern Illinois University Robert Morris University Illinois Roosevelt University Wheaton College
Remote


Work-At-Home Customer Support Agents (Inbound)

Who we are 

We are Harte Hanks a global marketing firm that specializes in helping brands win attention, build trust and earn loyalty in an ever-changing world. Experts in defining, executing and optimizing the customer journey, we create meaningful interactions that connect our clients with their customers in more powerful ways. From visionary thinking to tactical execution, we’re changing the game of customer engagement—we’re bringing the human back to customer experience.


The ask

We are looking for energetic and passionate individuals to join our team in a seasonal or full-time capacity to assist our client’s customers with one call problem-solving resolution.


You’ll have the opportunity to work with talented and motivated people who bring together expertise, insight and a shared ambition of creating the best work, every time.

 

Who you are

Collaborative, Fun, Curious: Harte Hanks is a flat organization where a great idea can come from anywhere. Harte Hanks is in the midst of a business transformation that is both exciting and evolving. You are a life-long learner by nature and enjoy being part of a culture willing to take measured risk while innovating.


What you’ll do

As a work at home team member, you’ll get the flexibility to balance work and life while having access to all the tools and resources you need to deliver above average customer experiences.  


Perks

100% work from home

Flexible work schedules

Some projects are available with shift options over 24 hours / 7 days per week

 

What you need

High School Diploma or GED

Pass an online skills customer service assessment

Ability to work in a quiet home office space

Laptop/desktop (PC, no Mac) and headset

High Speed internet access with either DSL, cable, or fiber optic

Internet Explorer 11.0 or higher, Chrome (current version)

Anti-virus Software: Must have a current compatible version installed

Additional computer system requirements are listed on our website: https://workathartehanks.com/

  • An equipment assessment will occur during the hiring process to determine if your PC capabilities are a match. 

Previous experience in retail, bartending, sales, hospitality, collections, customer service, food service, or office/administrative roles is preferred, but not required


Additional details:

Shift: Monday through Friday 11:00am-7:00pm

Please send application to:  https://workathartehanks.com/

*When applying online, select either Austin or Texarkana for all locations, regardless of where you are located. We have work at home positions for those living in TX, AR, FL, IL, KS, NH and NJ

Desired skills

Excel / Data Entry
Other
Customer Service

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